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Peri

Peri Elgrot

Invisible Braces Editor

Knowing about First American Home Warranty

One of the highest rated home warranty companies in the market, First American Home Warranty is known for its superior services, 35+ years of experience and more than 5,90,000 happy customers. The company is one of the best options for homeowners looking for a complete package that secures their home systems and appliances, altogether. Apart from their interesting plans and offers, First American Home Warranty is known for offering their customers with a colossal network of professionals, technicians, coverage plans and a 24 X 7 claim service. Moreover, their coverage plans offer coverage to all appliances and systems, regardless of their age. But what makes First American Home Warranty a remarkable home warranty company is the superior quality of their services that is higher than most of the common standards.

Effective In30 days
Hours24/7
Cancellation$50 (free for 30 days)
Basic Plan$300
Deductible$75
Limits$500-$3500
Accredited by BBBB+ BBB rating

Pros

  • Comparatively lower monthly fee
  • Offers termite Coverage
  • Fixed service-fee rate
  • Services offered to Arizona, California and Nevada

Cons

  • Doesn’t extend services to 14 American states
  • Offers only 2 plans
  • Additional costs for air conditioning coverage
  • Doesn’t include roof leaks and mold damage

Plans and Coverage Options

First American Home Warranty offers 2 coverage plans to their customers, namely the Basic Plan and the Premier plan. Both the plans offer coverage to almost all the important items and appliances in a house. Let’s take a quick look at these plans and their appliances and systems covered by them.

ITEMBasic PlanPremier Plan
Kitchen Refrigerator
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Clothes Washer
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Clothes Dryer
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Dishwasher
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Oven/Range/Cooktop
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Built-in Microwave
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Garbage Disposal
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Trash Compactor
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Instant Hot Water Dispenser
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Ceiling Fans
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Attic & Exhaust Fans
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Plumbing
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Plumbing Stoppages
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Heating System
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Electrical System
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Ductwork
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Water Heater
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Toilet Tanks & Bowls
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Sump Pump
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Whirlpool Bath Motor & Pump
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Garage Door Openers
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Central Vacuum System
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Deductible Fee$75$75
Plans Price$25 mo.t$39.5  mo.t

Optional Coverage Inclusions:

Central air conditioning (also includes refrigerant recharging) – $9

Additional refrigeration (covers upto 4 additional units) – $4

Pool/ Spa equipment (both salt water and chlorine pools) – $17

Septic tank pump system – $7

Well pump (1 pump per house) – $7

HVAC tune-up – $2

First Class upgrade – $9

Coverage Exclusions

Despite of all the items included in their coverage plans, there are certain exclusions that are not covered by First American Home Warranty. For instance, although pre-existing conditions are not included in the coverage plans, First America doesn’t restrict coverage based on the age of its system or appliance. Here are a few common exclusions:

  • Heating System – Chimneys, space heater, grills and filters
  • Water Heaters – Fuel storage tanks, flues, vents and storage tanks
  • Electrical System – Door bells, power surges, low voltage systems and timed circuits
  • Kitchen Appliances – Lock assemblies, dials, door glass, knobs and rotisseries

First American Home Warranty Pricing

First American Home Warranty includes 2 basic coverage plans that are reasonably priced when compared to the other companies in the industry. Their Premier plan although doesn’t cover air conditioning unit, costs around $50 per month. Take a look at the 2 plans offered by First American and their costs.

Basic Plan – $37 monthly

Premier Plan – $49.50 monthly

The basic plan is an ideal plan, especially if you want most of your appliances covered at the competitive cost of $37 per month. However, if you need more coverage, you can choose their Premier Plan that costs you just a little less than $50 a month. The premier plan covers your entire home and also allows you to choose optional add-ons to your plan without increasing your monthly cost.

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Service Fees

Service fee is a fixed amount paid by a policy holder to the company every time a technician is called to check and resolve a problem. First American Home Warranty charges their customers a basic service fee of just $85. Generally, all companies charge a service fee ranging between $75 and $125. Compared to all other companies, First American charges a very reasonable service fee to their customers.

Claims Processing

Once you have filed your claim, the company provides a directive to the associated contractor for the service within just 4 hours of filing the claim. The technician given the task will initiate the repair within just 48 hours of your request. If the repair is simple, it can be handled in the first appointment itself, but if the repairing requires you to order a new part, the technician will make an additional visit and complete the repair in the next appointments.

Also, if your claim is considered an emergency, the company will ensure that the services are offered accordingly.

Customer Service and Claims

One of the main reasons for First American Home Warranty being rated as one of the top companies in the industry is their excellent customer service. The company offers you 24 X 7 customer support helpline. You can call on their customer service number at 800-992-3400 or also sign into your account to initiate your request.

What do people say about First American Home Warranty?

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I have been with other home warranty companies earlier and so, I definitely understand how pretentious they can be! However, Amazon is a very genuine company that listens to their customers and takes instant action to resolve the claims. We had a problem with the heating system and the contractor who was assigned by Amazon Home Warranty visited us just 1 day after I made the claim. He quickly identified the error in the furnace motor fan and replaced it with a new instalment within just a week’s time. Additionally, he also cleaned and repaired the seal leaks and dirt deposits that had weakened the motor at a reduced rate (particularly because these items were not covered by Amazon).
So, yes I definitely am going to stay with Amazon for as long as I can!

Audrey Benjamin -AHW
Miami, Florida
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Amazon… Amazing!

Being a realtor, I have been dealing with home warranty companies for a long time. And this is why I really wanted to write this review for amazon.

They are quick and they are very responsive! I faced a problem with my sink drain and made a claim on the phone with an Amazon representative. Within just 2 hours, they had already sent me an email with the needed information about the plumber and the date for the service.

Just 2 days later, I had my sink fixed. No false promises, no lies and no waste of resources. The company definitely listens to their customer’s problems and tries its best to resolve them. Amazon is a very reliable company and associate with professional contractors who make sure that your claims are resolved in the fastest time possible. I definitely recommend it to all homeowners looking for a good home warranty solution.

Darryl Cross -AHW
Atlanta, Georgia
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I started my policy with Amazon just 5 months ago and I am absolutely enjoying their services. Both my dishwasher and refrigerator stopped working together, almost a week apart from each other. I find myself lucky to have joined Amazon Home Warranty as the company took care of my claims right away.

It’s good that I decided to check about the company’s background and services before joining it and Amazon has definitely proved that they are the best and most competitive company in the market. Also, one feature that I really enjoy about Amazon is that they allow us to talk to our favourite representative who not only knows me but also remembers my claims. This makes the association more personal and respectful.

Kiaan Patel – AHW
Arizona

How Does First American Home Warranty Compare?

FeatureFirst American Home WarrantyHome ShieldChoice
Annual Premium$629-$699VariesStarts from $495 per year
Number of contractorsNot Known15,000+15,000+
Home Inspection Required NoNoNo
24/7 ClaimsYesYesYes
Workmanship Guarantee –60 daysLifetime
BBB AccreditationB+ (Not Accredited)B (Accredited)Not accredited

Bottom Line

Based on our review and study, First American Home Warranty is an ideal choice, especially for homeowners who are looking for a good and reasonably priced home warranty services that offer quick claim processing procedure. Their years of experience is an added advantage to their customers. The only facts that we hope the company changes in the near future is that it offers customisation options to their customers and added coverage (roof leaks) to their plans like other competitive companies.