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ABOUT ARW Home
Home warranties provide coverage for items that aren’t included in homeowners insurance policies. While homeowners insurance typically handles expenses related to fires or other major disasters, a home warranty helps cover the cost of repairing or replacing appliances and home systems.
For many people, the investment in a home warranty is worthwhile for the peace of mind it offers. ARW Home provides three plans that cover a range of repairs. Comparing the potential repair expenses to the cost of ARW Home’s coverage options can help determine if it’s a good fit.
ARW Home, previously known as American Residential Warranty, offers home warranty services across all 50 states. A home warranty is a plan designed to cover the cost of repairing or replacing appliances and home systems due to normal wear and tear. ARW Home provides three home warranty plans at varying price points and also offers additional coverage for water and sewer lines, pools, and home electronics.
ARW Home distinguishes itself as the sole warranty provider in the industry supported by financial backing from insurance companies and other partners. Repairs and replacements are funded or discounted through collaborations with companies like Ironwood, Asurion, Lowe’s, GE Appliances, ADT, and Amynta. This unique structure allows ARW Home to impose fewer payout limits compared to its competitors.
Pros
- Covers multiple cooling and heating systems.
- Features an affordable $55 service call fee.
- Offers six customizable plan options.
Cons
- Limits coverage for home systems to $1,000 per item and $500 per appliance.
- Does not include roof-leak coverage.
- Clothes washer and dryer coverage is available only as an add-on.
Plans and Pricing
ARW Home provides three primary home warranty plans: ApplianceMax, SystemsMax, and TotalMax.
- ApplianceMax: Covers eight designated appliances for $45.99 per month.
- SystemsMax: Includes seven systems, such as central air conditioning and ductwork, for $59.99 per month.
- TotalMax: Combines the coverage of both plans and adds protection for a humidifier, garage door opener, and ceiling fans for $84.99 per month.
| Appliance Max | Systems Max | Total Max | |
| Air Conditioner | No | Yes | Yes |
| Interior Plumbing | No | Yes | Yes |
| Central Heating | No | Yes | Yes |
| Interior Electrical System | No | Yes | Yes |
| Water Heater | No | Yes | Yes |
| Plumbing Stoppages | No | Yes | Yes |
| Ceiling Fan | No | No | Yes |
| Humidifier | No | No | Yes |
| Garage Door Opener | No | No | Yes |
| Kitchen Exhaust Fan | No | No | Yes |
| Built-in Microwave | Yes | No | Yes |
| Refrigerator incl. Ice Maker | Yes | No | Yes |
| Dishwasher | Yes | No | Yes |
| Garbage Disposal | Yes | No | Yes |
| Range/Oven/Cooktop | Yes | No | Yes |
| Clothes Washer | Yes | No | Yes |
| Clothes Dryer | Yes | No | Yes |
ARW Home also offers several specialty plans in addition to its standard home service plans.
- Water Line Protection Plan: Covers repairs, replacements, and relining for your home’s water line.
- Sewer Line Protection Plan: Provides coverage for repairs and replacements due to leaks, breakages, and stoppages in your home’s private sewage line.
- Water and Sewer Line Protection Plan: Combines coverage for both water and sewer lines, with a $100 deductible for repairs and up to $2,500 in coverage per line over a 12-month period.
- Ultimate Electronics Protection Plan: Offers coverage for a variety of devices, including computers, tablets, and gaming consoles, protecting against mechanical defects, accidental drops, and wear-and-tear failures.
How to Submit a Claim?
The claims process for ARW Home, as outlined on their website and through the buying widget, is as follows:
- As soon as you notice a covered appliance or system has stopped working, submit a claim. Claims can be filed 24/7 by calling 888-658-0630 or by completing the online form.
- A company representative will reach out to you, review your plan’s coverage, and arrange an appointment with a service technician. Depending on the nature of the issue, multiple visits may be required for the technician to diagnose and resolve the problem.
- After confirming that your plan covers the damage, ARW Home will schedule a service appointment for the repair. If the costs fall within the plan’s limits, you would only need to shoulder the service fee.
Contract and Warranty Terms
ARW Home enforces a 30-day waiting period after signing up for a warranty, which is standard in the industry. When signing up, the company asks customers, “Is everything in working condition?” but does not require an inspection, relying on the customer’s response. After the 30-day period, customers can submit claims. Like other companies, ARW Home has financial caps on all repairs.
Coverage varies based on the selected plan. For example, the SystemsMax plan covers different items than the ApplianceMax plan, but customers can opt for the TotalMax plan for broader protection. Optional coverage for pools, water lines, sewer lines, and electronics can also be added for an additional fee. However, ARW Home does not cover doorbells, smoke detectors, roofs, or mold remediation.
Customer Support
Claims with ARW Home can be submitted 24/7 either through their website by completing an online form or by calling customer support at 888-508-8886. The company states that it will make reasonable efforts to begin service for emergency situations within 24 hours of a claim and within 48 hours for non-emergencies.
Bottom Line
ARW Home is an ideal choice for customers who value a low service fee, comprehensive coverage for appliances and systems, and the option to protect their electronics. Its flexibility in allowing customers to choose their own technicians or contractors will also appeal to those who prefer more control over their service. However, customers looking for a more budget-friendly monthly fee might find ARW Home’s rates, which fall in the middle range, to be somewhat high.
